Customer Success Manager (вакансія неактивна)

Level

Junior

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.

We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.

Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

Product that needs your engagement

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.

Your future team of professionals

You will join a dynamic group of five professionals dedicated to driving growth and building strong client relationships. Our team includes SDRs, Sales Executive, Customer Success Manager, and Head of Sales, each playing a key role in ensuring seamless customer experiences and achieving sales goals. We collaborate closely to deliver tailored solutions and exceed expectations in every interaction.

Impact you will make

In this role you will ensure customer satisfaction and retention by helping clients achieve success with Skyvia’s platform. You will drive client engagement, provide timely assistance, and proactively address concerns to align with the company’s strategic goals of client growth and product adoption.

• Manage a portfolio of assigned client accounts, ensuring customer satisfaction and retention
• Provide onboarding assistance to new clients, ensuring they understand and can effectively use Skyvia’s features
• Run cross-sale and upsale campaign to increase revenue
• Act as the main point of contact for client inquiries and escalate issues when necessary.
• Answer customer requests via all communication channels: meetings, sales mail, tickets, requests, chat
• Monitor client account health and take proactive steps to address potential issues
• Conduct regular check-ins and provide tailored recommendations to maximize client value from Skyvia’s platform
• Collaborate with internal teams to resolve technical issues and incorporate client feedback into product development.

Skills we are looking for

Hard skills

• 1+ year of experience in Customer Success Management / Sales/Support
• Deep understanding of the sales process
• English — Upper Intermediate or higher
• Basic understanding of cloud-based solutions and data integration platforms
• Ability to analyze customer usage data and report insights
• High level of customer focus
• Business correspondence skills

Soft skills

• Proactivity and accountability
• Result orientation
• Ability to learn quickly
• Team player

Additional skills we would appreciate

• Experience in CRM
• Technical background
• Experience in conducting demo sessions and/or personal meetings with clients

Benefits you get

• Maintain your work-life balance
  Manage your own working hours with our flexible schedule
  19 days of annual vacation granted on a pro-rata basis
  No overtimes required

• Hybrid type of cooperation
  Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy
  Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.
  15 working days of sick leave per year — because your health is a priority.

• Grow with us
  In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker
  Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills
  Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team
  Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.
• Stand with Ukraine!
  We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help.

We are a perfect match if you share our values
We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Technical Interview
• Test Task
• Offer Call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.