Customer Support Engineer (вакансія неактивна)

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.

We’re committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.

Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

Product that needs your engagement

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.

Impact you will make:

— Conducting high-quality correspondence with customers through tickets in the Zoho Desk system

— Quality work with chats and forum posts (Zoho Desk)

— Hosting/conducting a product demo

— Compliance with corporate rules of technical support in communication with users (chats, calls, tickets)

— Search for information on Skyvia resources (Zoho Desk, Jira, Confluence) and on the Internet

— Transfer of requests to create additional documentation

— Help in the design of bug-reports

— Interact with level 2 agents, development team and manager when preparing response to customers

— Forming tasks based on customer problems for their further transfer to the team

— Evening shift 15:00 — 00:00

Skills we are looking for:

— 2+ years of experience in a Customer Support Engineer position or similar one

— English Upper-Intermediate or higher

— Understanding the principles of working with clients in various communication channels

— Ability to avoid conflicts with clients

— Experience in business correspondence

— Ability to convey technical information to the technical specialist and the user

— The ability to convey and argue one’s point of view

— Confident PC user

— Basic knowledge and understanding of the principles of working with task managers (Jira, Redmine, etc.)

— Team player

Additional skills we would appreciate:

— Knowledge of other European languages (German/Spanish/Portuguese/French) at least at the level of reading comprehension

— Experience in conducting technical demos

Benefits you get:

— 19 days of annual vacation granted on a pro-rata basis

No overtimes required

— Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

— Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

— Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you feel like your skills could be useful in other positions or team

— Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.