Solutions Engineering Manager

The Skyvia team is looking for a Solutions Engineering Manager for the development of a consulting area.

Skyvia is a universal no-coding cloud platform for data integration, backup, management, and connectivity. Skyvia supports 160+ connectors, including major cloud apps (CRMs, Marketing tools, Support systems, Management, etc), databases, and data warehouses.

Responsibilities

• Managing a team of analysts (setting tasks, monitoring implementation, assessing team performance)
• Creation, description and implementation of business processes in the team and tracking the team’s performance
• Collecting customer requirements, finding solutions to customer problems using Skyvia products, providing clients with advice on the technical aspects of Skyvia products during the onboarding process
• Development and implementation of strategies to improve interaction with the client
• Ensuring high quality of demos conducted and POC provided
• Building an optimal POC preparation process. Defining criteria for engaging a technical team
• Building and scaling the customer onboarding process (formalization of the process, determination of KPIs, implementation)
• Building a process for finding new cases of product use
• Establishing a process for analyzing markets and competing products
• Creation of auxiliary materials: presentations, demos, technical documents, recommendations for use, solution sets
• Collecting and providing customer feedback to the product team on a regular basis
  

Requirements

• 3+ years of experience as a Data Engineer/Data Analyst
• Experience of working in service companies
• English Upper-Intermediate or higher
• Experience in team management, coaching, team development (drafting PDP etc), management of overall performance indicators
• Experience in creating, describing, and implementing business processes
• Experience with task managers (Redmine, Jira, etc.)
• Experience with knowledge bases (Wiki, Confluence, etc.)
• Experience in conducting interviews and collecting user requirements
• Active listening and providing feedback skills
• Skill in conducting presentations
• Advanced knowledge of SQL
• Deep knowledge and experience in ETL/ELT processes
• Experience with various databases, data warehouses and cloud platforms
• Basic knowledge and experience with BI tools (Looker Studio, Power BI, etc.)
• Experience in using REST API
• Stress resistance, flexibility and good communication skills

Nice to have

• Previous work experience as a Data analyst or Solution Engineer
• Bachelor’s degree in computer science, business management, mathematics or finance

Working conditions

• No overtime required
• Flexible working hours
• 19 working days of annual vacation
• 15 working days of sick leave
• Medical insurance coverage
• Online English courses
• Opportunities for professional and personal development (50% tuition fee coverage)
• Various activities: corporate parties, team-building events

*Please note that due to exceptional circumstances such as being under martial law, some of the mentioned benefits and provisions may be subject to temporary limitations or adjustments

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.