Support manager (English) (вакансія неактивна)

Gambody is a marketplace where one can offer for sale and/or purchase files for 3D printing. Our marketplace focuses on characters and objects from video games, movies, comic books, fiction universes etc.

We are looking for a Community (Customer Support) Manager who would help the 3D printing enthusiasts from all around the world have the best experience possible when working with our high quality 3D printing models. 🦸🏻‍♀️🦸🏻‍♂️

Interesting and creative work that awaits you:

• The provision of support to customers on the website and via different social media platforms and ticketing systems
• Processing customer’s requests and emails
• Creating, improving and maintaining creative text content about 3D printing, characters and objects from movies, games, comics etc.

Requirements:

• Advanced English and native Russian
• Grammatical correctness
• Attention to detail
• Excellent research skills
• Communication skills
• Work experience in IT on a similar position connected with English-speaking market (USA+EU)
• Experience in video gaming and basic knowledge of cinema and comics will be a plus
• At least one superpower :)

We offer:

• A unique project that allows you to immerse yourself in the world of favorite films, popular games and superheroes
• Creative and interesting tasks
• Full-time job in comfortable working environment
• 8-hour shift, 5-day work week (without night shifts!)
• Coffee, tea, cookies, fruits and everything that will fuel superpower ⚡
• High fixed salary + possible KPI bonuses
• Creative pastime at events / meetings
• Professional training and participation in conferences on the company’s dime
• Friendly and supportive team of professionals ❤️