Depositphotos — це онлайн-платформа, яка продає ліцензійні стокові фотографії, графіку, вектори та відеоролики високої якості. Сьогодні у пошуках контенту для візуалізації своїх ідей і проектів до нас звертаються клієнти зі 192 країн світу. Depositphotos був заснований у 2009 році в штаті Флорида, США.
26 січня 2023

Customer Service Representative (Customer Support Manager) (вакансія неактивна)

Київ, віддалено

Depositphotos is looking for an experienced Support Manager. You will participate with a multifunctional marketing team towards increasing revenue and growing Depositphotos brand presence in US and European markets.


—Handle and promptly resolve support requests from clients via tickets (Zendesk),social media (Facebook, Twitter), chat, email;
—Cooperate with the marketing and QA teams to resolve the issues from customers;
—Ensuring customers’ satisfaction;
—Write for and maintain articles in Vista’s Help Center (knowledge base);
—Provide your insights & recommendations to improve our customer support team and its processes;
—Maintain a deep understanding of company’s product and be able to deliver a persuasive speech about our benefits.


—Ability to work by shifts: Morning shift (8AM-5PM); Day (5PM-12AM); Night (12AM-8AM) Monday through Friday;
—Ability to take 3 shifts Monday through Friday (any day) and 2 shifts per weekend (Saturday and Sunday);
—Experience in the customer-facing role 1+ year;
—Strong written and spoken English;
—The natural instinct to empathize with the user, customer-oriented attitude;
—Outstanding communication and interpersonal skills;
—Ability to explain complex things in plain language;
—Expertise and ability to find out the route of the issue quickly (can Google info and use it to troubleshoot).

What we offer:
— Competitive compensation level;
— Remote work;
— Paid Vacations (24 days), Statutory Holidays;
— Annual salary reviews;
— 100% paid sick leave;
— Medical insurance;
— Corporate well-being program;
— Comfortable Office;
— Flexible Work Hours;
— Incentives for marriage and childbirth;
— Accountant supports;
— Allowance for education and training;
— Professional Growth.