TechOps Manager (вакансія неактивна)

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.

RESPONSIBILITIES

• Achieve and maintain the uptime and reliability targets as defined by specified Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all services, including during deployments, across a calendar year
• Manage and lead the technical operations teams, promoting a culture of collaboration, innovation, and accountability
• Be accountable for the quality of service and performance; understand and incorporate future demands into capacity plans for all systems
• Ensure all releases to production comply with general requirements, including documentation, monitoring, backups, and high-availability setups
• Oversee release management processes, ensuring compliance with relevant regulatory bodies
• Act as a gatekeeper to the production environment, assuring that all releases are fully tested and quality assured
• Maintain services post-launch by measuring and monitoring availability, latency, and overall system health. Implement a regime for alerting Incident Management teams about service disruptions or degradation
• Ensure the reliability and timeliness of all daily operational activities, including technical support and incident response
• Take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and conducting post-incident reviews
• From post-incident reviews, thoroughly understand and report the root cause of any incidents, communicating these findings to management and affected clients, and ensuring the elimination of such issues
• Define, track, and report on key performance indicators (KPIs) related to system reliability, availability, and performance
• Take full responsibility for conducting and overseeing root cause analysis, ensuring that all aspects of an incident are thoroughly examined and addressed
• Develop and manage a robust on-call system for incident response, ensuring that team members are prepared and available to handle issues as they arise

REQUIREMENTS

• At least 5 years of experience in technical operations
• Proven track record in managing technical teams and complex IT operations
• Extensive experience in incident management, including post-incident review and root cause analysis
• In-depth knowledge of network operations, system reliability engineering, and incident management processes
• Familiarity with regulatory compliance and release management in a technical environment
• Willingness to be on-call and available to respond to critical incidents as needed
• Experience in developing and managing on-call systems for incident response
• Strong leadership and team management skills, with the ability to mentor, inspire, and lead diverse teams
• Excellent problem-solving and decision-making abilities, with a focus on strategic planning and operational excellence
• Effective communication skills, capable of articulating technical concepts to a non-technical audience

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, unlimited sick leaves, paid days on special occasions)
• Public holidays
• Health insurance with the broker which is available from the first month of cooperation
• Life insurance with the broker which is available from the first month of cooperation
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support