— Strong team management and organizational skills;
— Experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) is very much welcomed;
— Proficiency working with monitoring tools;
— Confidence with ticketing or incident tracking systems;
— Strong communication skills, proactiveness, team-playing attitude;
— Good spoken and written English (upper-intermediate level).
— Basic skills of Oracle Database and SQL Server administration and development;
— Basic skills of Windows or Linux administration, including installation, networking, bootstrapping, and security.
— Opportunities to work with the industry-leading partners and customers;
— Friendly experienced colleagues and perfect work equipment;
— Opportunities for career growth and raising professional skills;
— Visiting position related conferences and courses for self-improvement;
— Comfortable offices in the city center;
— Lunches, snacks, and hot drinks available;
— English courses;
— Travel opportunities;
— Decent salary, tax assistance.
— Manage a team of 4 engineers, workflow coordination, and knowledge-sharing;
— Customer infrastructure support: Windows and Linux Servers, Oracle or SQL Server databases, Java web-based apps, ETL, and reporting systems;
— Effective troubleshooting and incidents resolving under time pressure;
— Providing users with online consultations applying fine English skills;
— Recommending, and implementing policies to ensure quality, timely, and efficient support;
— Creation of documents associated with the company’s best practices for debugging and analyzing customer issues;
— Working effectively with developers implementing strategies to increase profitability, productivity, and overall client experience.
DB Best is seeking an experienced Lead Support Engineer to provide enterprise-level assistance to our world-known accounts. You will work closely with our development team supporting users’ infrastructure and troubleshooting software problems. Windows and Linux Servers, Oracle or Microsoft SQL Server databases, web-based apps, ETL, and reporting systems will be your working field. We are looking to hire a team member who will bring passion and dedication to the job. Are you looking for really big deals? At DB Best, you’ll have a chance to contribute to diverse and complex projects of companies like Sephora and Getty Images.
We’re a company operating in Ukraine with a head office in the US. We’re focused on Data Management, Modernization, and Cloud. The DB Best mission is to help our clients’ businesses manage any type of data for any type of application platform within their data center or the cloud. And we enable this Digital Transformation and Optimization with the help of the unique migration products’ line built in partnership with Microsoft and Amazon.