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ABCloudz is internationally known for comprehensive data management and data engineering services, creation of highly successful web and mobile systems, cloud adoption and modernization to AWS/Azure/AWS/GCP, system engineering, and database migration.
12 грудня 2019

Internal User Support Team Lead (вакансія неактивна)

Харків

Необхідні навички

Experience supporting Windows desktop operating systems and Microsoft Office Suite;
Basic knowledge of macOS;
Knowledge in Azure Active Directory and Microsoft Office 365;
Experience with the network fundamentals: TCP/IP, routing, switching;
Confidence working with HelpDesk systems like Jira, Spiceworks, Zendesk, Kayako;
Ability and willingness to work in a team and learn quickly;
An eye for detail and critical thinking skills;
An intermediate English; fluent Ukrainian and Russian

Пропонуємо

— Working with the industry-leading partners and customers;
— Friendly teams, experienced colleagues, and perfect work equipment;
— Opportunities for career growth and raising professional skills;
— Comfortable offices in the city center of Kharkiv ;
— Free lunches, snacks, and drinks available;
— English language courses;
— Travel opportunities;
— Decent salary, tax assistance.

Обов’язки

Maintain proper computer & IT assets management, including the inventory of the current and retired IT equipment;
Troubleshoot hardware and software issues in a timely manner;
Track, maintain, and escalate user support service requests;
Prepare workstations for new employees;
Perform systems’ update and maintenance;
Manage user support engineers, prioritize tasks, control deadlines;
Work in shifts: 8 am — 5 pm or 1 pm — 10 pm.

Про проєкт

DB Best is seeking an Internal User Support Team Lead to be an efficient manager for our user support engineers, capable of prioritizing tasks and meeting deadlines. As the Team Lead you will also develop and maintain the company’s IT infrastructure, create and support virtual environments, and update the inventory of the DB Best assets. If you’re capable of efficient troubleshooting internal infrastructure issues, then this position is just right for you!

We’re a company operating in Ukraine with a head office in the US. We’re focused on Data Management, Modernization, and Cloud. The DB Best mission is to help our clients’ businesses manage any type of data for any type of application platform within their data center or the cloud. And we enable this Digital Transformation and Optimization with the help of the unique migration products’ line built in partnership with Microsoft and Amazon.