Client Service Manager

Dataweb Global Group is looking for a Client Service Manager.

Dataweb Global Group is an international hosting and IaaS Provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, cloud offerings, and content delivery services.

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, and more.

Our mission is to provide personalized solutions for both business and people behind it.

Responsibilities:

• Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation
• Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.)
• Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery
• Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems
• Collect and analyse statistics upon request, preparing insights and proposals based on the data
• Take an active role in improving the service and developing company products

Requirements:

• Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.)
• Strong understanding of server hardware configurations and technical characteristics
• Basic knowledge of networking technologies and internet services
• Experience working with B2B clients, with a strong focus on service quality and its development
• Excellent communication skills and experience in handling proposals and objections effectively
• Strong verbal and written communication skills
• Upper-Intermediate level of English
• Ability to plan and organise work, prioritise tasks, and provide constructive feedback
• Proactive attitude and willingness to search for opportunities and solutions

We offer:

• Competitive compensation
• Opportunity to work from any place in Europe (we provide technical support and arrange workplace)
• 25 working days of paid vacation annually, and also paid sick leaves
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together

The company’s position on the situation in Ukraine

Let’s stay strong!

We look forward to welcoming you as part of our team.

You can find more details about how Dataweb Global Group process your personal data in Dataweb Global Group Privacy Policy for candidates