— Bachelor’s degree in a relevant field (Computer Science, Statistics, Math) or equivalent experience
— Basic Linux administration skills
— To be highly motivated and ambitious, a go-getter with a hunger for learning new technology
— Excellent verbal and written communication skills
— Docker and/or Kubernetes basic knowledge
— Experienced with at least one cloud platform (AWS, Azure, GCP)
— Experience with SQL, R, or Python
— Experience with Data Science, Data Analyst, Data Operations, or any experience working with big data
Our ideal candidate currently works in a support capacity as a data analyst with business intelligence tools. They are familiar with data science and AI. They have a degree in computer science, math, or statistics, and they can code preferably in Python.
A fresh-out-of-college candidate will work if they have a relevant degree and some customer-facing experience, maybe working in the computer lab or as a teacher’s assistant at the university.
— Ensure that our customer experience is exceptional.
— Triage problems related to the DataRobot Platform and the customer enterprise.
— Work with DataRobot subject matter experts, data scientists, and engineers to resolve customer issues.
— Assist customers by successfully installing the DataRobot platform in virtual private clouds as well as bare-metal systems for our customers.
— Assist with the upgrade of customers’ systems and engaging with customers over a ticket and through video calls to help in troubleshooting or installing.
— Assist with communicating with DataRobot engineering and product management teams to perform advocacy on behalf of the customer.
— Learn the DataRobot Platform and keep learning and creating new products, features, and techniques.
— Design support strategies and services to enable customers to gain optimal value from the platform.
— Develop a career in data science.
There is no hotter field than artificial intelligence, and DataRobot is at the forefront of the movement. We are seeking a small number of exceptionally talented, highly collaborative AI Support Engineer Interns who are ready to work at the forefront of Artificial Intelligence and Automated Machine Learning and make an impact.
Our interns are a part of DataRobot — involved and solving problems from the start. As an Associate AI Support Engineer, you’ll learn from experienced mentors, practice how to be at the leading edge of helping global businesses achieve their AI objectives, and realize incredible business impact through the successful use of the DataRobot Automated Machine Learning Platform.
The Associate AI Support Engineer is an excellent communicator, technically astute, with an outstanding ability to communicate clearly about complex data science and technical problems.
At DataRobot, we are launching a new era in support in which you help customers, but you will also apply AI tools to better service our customers. Therefore, we are seeking candidates that are passionate about providing support and building tools that use the DataRobot Platform to provide unprecedented support service.