Cypress delivers high-performance, mixed-signal, programmable solutions that provide customers with rapid time-to-market and exceptional system value. Cypress offerings include the flagship PSoC® 1, PSoC 3, PSoC 4 and PSoC 5LP programmable system-on-chip families.
13 сентября 2017

IT Tech Support Analyst

Львов

Необходимые навыки

Job Requirements:
— Proven experience as service desk or other customer support role
— Tech savvy with working knowledge of office automation products, databases and remote control
— Good understanding of computer systems, mobile devices and other tech products
— Ability to diagnose and resolve basic technical issues
— Proficiency in English
— Excellent communication skills
— Customer-oriented and cool-tempered
— Associates/BSc/BA in IT, Computer Science or relevant field
— With basic SQL knowledge, Windows 7 and 10 experience dealing with troubleshooting, active directory, patch management, browsers (Chrome, Firefox, iE, Edge) networking, and security
— Experience with Outlook, Sharepoint and other Office 365 products a plus

Обязанности

Scope of Work:
— First point of contact for customers seeking technical assistance over the ticketing system, phone, or email/chat.
— Perform remote troubleshooting through diagnostic techniques and pertinent questions
— Determine the best solution based on the issue and details provided by the customers
— Walk the customer through the problem-solving process
— Document solutions/procedures that can be used to solve future problems
— Record incidents, problems, service requests, and events and their resolution in logs
— Follow-up and update customer status and information
— Attend trainings required to improve customer service
— Help analyze issues, root cause, and propose improvement/s
— Attend once a week meeting with the GHD manager

Don’t hesitate to join us!

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