Customer Support Specialist (вакансія неактивна)

We are Cyber Care.
We make techworld easy

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy? We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world — apply! Spoiler alert: exponential career growth inside the CyberCarer is expected!

What You Will Do:
— Communicate and provide world-class customer service via chat and email for the company products on Mac, Windows, iOS, and Android. No phone calls over here!
— Ensure excellent customer journey;
— Handle and resolve customers’ queries & provide reliable information that are related to our software;
— Troubleshoot software-related issues;
— Provide fast feedback about the software issues;
— Work alongside techies to understand IT business logic;
— Build and develop customer relationships that will turn clients into advocates;
— Assist with billing requests.

What We Expect:
— English Level — Upper-Intermediate (B2+) with strong speaking skills;
— Experience in maintaining Windows/MacOS;
— ​​Experience in application troubleshooting, tech support and multi-tasking skills;
— Ability to work day/ evening / weekend shifts;
— Eager to learn and adapt fast;
— High level of customer-centricity;
— Stress tolerance and decision-making;
— Helpful personality — we want our team to practice what we preach — being there to our clients and each other;
— Driven and motivated mindset;
— Proactiveness.

What We Offer:
— Top-notch technologies and tools to work on world-renowned products;
— Great conditions for work — flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
— Competitive salary and bonuses;
— Professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales — you name it!
— Awesome team. Seriously — the best! We make regular internal events, knowledge-sharing gatherings & team retreats.

Important:
While the country is under martial law, it is possible to work full remote, however, we are looking for candidates from Lviv.

If you are a highly motivated professional who welcomes new challenges and has a great desire to work in Cyber Care please send your CV (in English only) with a detailed description of your career, experience, skills, and projects.