Junior IT Support Specialist (Kyiv Office)

We are looking for an IT Support Specialist to join our team in Kyiv. This is an onsite position where you will provide first-level technical assistance to corporate users, ensuring stable and secure operation of IT systems.

Location:

• Ukraine, Kyiv

Requirements:

• 1+ year of experience in IT support/help desk (corporate environment preferred);
• Basic technical certifications (A+, Networking, MCP, etc.);
• Strong customer service orientation and problem-solving mindset;
• Experience with Windows 10, macOS, and Microsoft Office;
• Familiarity with Jira or other ticketing systems;
• Knowledge of networking basics (TCP/IP, cabling, connection checks);
• Good communication skills in English and Ukrainian

Job Responsibilities:

• Provide 1st-level support for hardware, software, peripherals, and network issues;
• Manage user accounts, access rights, and password resets (Active Directory);
• Support Microsoft 365 tools (Outlook, Teams, SharePoint, Drive);
• Troubleshoot Windows, macOS, and basic Linux environments;
• Configure and support VPN and remote access;
• Diagnose and resolve networking issues (IP, DNS, DHCP, Wi-Fi);
• Ensure basic IT security measures (antivirus actions, incident handling);
• Log and track all support activities in Jira

What We Offer:

• Financial stability and competitive compensation;
• Transparent professional and career growth development plans;
• Career development: horizontal, professional, managerial;
• E-education, certification coverage, and access to the language learning platform goFluent