Customertimes — US-based service IT company that specializes in consulting, development, integration, and support of the cloud solutions based on Salesforce, SAP, and other platforms. We deliver cutting-edge technologies and services to our clients in Pharma, Life Science, CPG, Finances, etc.
12 августа 2021

Business Analyst(Health domain) (вакансия неактивна)

Киев, Львов, удаленно

Необходимые навыки

— Proven ability leveraging analytical and problem-solving skills in a fast paced environment
— Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
— Strong presentation, communication (written and verbal) skills, and interpersonal skills
— Experience documenting user stories and creating to-be process flow diagrams
— Ability to effectively prepare and maintain the following documents/tools:
— Traceability Matrix
— Stakeholder Matrix
— Business Processes in BPMN notation
— Backlog Management
— User Story / Use Case
— Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis
— Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
— Ability to juggle and prioritize multiple tasks within a collaborative team environment
— Demonstrates flexibility and willingness to do what it takes to get the job done
— Drive and desire to learn and grow both technical and functional skill sets
— Salesforce experience or experience with similar CRM Products to develop client or business solutions will be an advantage
— English — Upper-Intermediate, Advanced will be an advantage


● Regular compensation package reviews
● 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate and 5 working days of paid sick leave without a certificate.
● Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate)
● Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.)
● Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company
● Office or remote or mixed types of work are welcome — upon employee’s convenience and by approval of direct manager
● Free English classes in the office
● Convenient office location in the center.


— Work with clients and end users to gather, understand, and define business requirements
— Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
— Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
— Collaborate with developers to test and verify that solutions will meet the business requirements
— Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
— Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
— Engage with the customer on additional requirements and business needs
— Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
— Assist with the scoping and planning