Customer Success Manager/ Support (вакансія неактивна)

Crowdin is a cloud-based localization platform for teams and companies. A single place to manage all the multilingual content.

We localize apps, websites, games, emails, docs, blogs, and more. Crowdin supports over 40 file formats, from json files to csv and properties files.

The ideal candidate for our Customer Support team is a cheerful, friendly English- and Ukrainian-speaking individual who enjoys working with technology 👩🏻‍💻.

We would love to get to know you if you:

✔️ speak Ukrainian)

✔️ have Upper-Intermediate level of English or higher (our clients are worldwide, so communication is in English only)

✔️ are familiar with the basics of working with software and technical support

✔️ can quickly grasp new information and understand users’ technical issues

✔️ have a customer-oriented mindset and willingness to help others

✔️ are ready and able to travel abroad for extended periods

✔️ have experience working with technology or experience in learning about it

You will be working on:

👉 resolving customer inquiries via email, online chat

👉 making calls to customers (after the trial period) to address their queries

👉 conveying feedback from customers to the development team

Your talent for listening to users, reading between the lines to identify their problems, and your ability to clearly explain and quickly find solutions will be extremely valuable to us.

We offer:

🏢 comfortable office in Ternopil (Ukraine) and Tallinn (Estonia)

💻 paid internship and interesting tasks

🏡 flexible shift work schedule

🌴 paid vacation and sick leave

🎁 special benefits