Email Deliverability & Outreach Manager (Middle / Senior)

About CRMOZ

At CRMOZ, we are an official Zoho Corp. partner with over 10 years of experience in CRM implementation, integrations, automation, and support for clients worldwide. We work with the same tools we implement every day, combining technical expertise with real business experience.

We are looking for an Email Deliverability & Outreach Manager to help us build, optimize, and scale reliable email outreach systems for our clients and internal initiatives.

This role is focused on the technical and operational side of email marketing — ensuring strong deliverability, maintaining sender reputation, managing outreach infrastructure, and improving campaign performance through continuous optimization.

You will work with email systems, domains, authentication settings, outreach platforms, analytics, and automation tools while collaborating with marketing and sales teams to build effective and scalable email communication processes.

Responsibilities

• Build and maintain email outreach infrastructure, including domains, mailboxes, sending tools, and technical configurations.
• Manage email deliverability and sender reputation across multiple campaigns and platforms.
• Configure and maintain email authentication settings, including SPF, DKIM, and DMARC.
• Develop and maintain email warm-up strategies and sending schedules.
• Monitor deliverability metrics and proactively identify and resolve issues.
• Manage outreach campaigns from setup to optimization, including testing, monitoring, and reporting.
• Analyze campaign performance metrics, including delivery rates, bounce rates, open rates, reply rates, and conversions.
• Identify opportunities to improve campaign performance through testing, optimization, and data analysis.
• Work with CRM systems and automation tools to improve lead management and communication workflows.
• Create and maintain documentation for email processes, technical setups, and best practices.
• Collaborate with marketing, sales, and technical teams to improve outreach operations.

Requirements

• 2+ years of hands-on experience in email marketing, outreach, or deliverability management.
• Strong understanding of email deliverability principles and sender reputation management.
• Experience working with email outreach platforms and campaign tools.
• Practical knowledge of SPF, DKIM, and DMARC configuration.
• Experience analyzing email performance metrics and improving campaign results.
• Ability to troubleshoot deliverability issues and implement solutions.
• Strong attention to detail and ability to manage multiple campaigns simultaneously.
• English level sufficient for working with international clients, tools, and documentation.

Would be a plus

• Experience with Zoho CRM, Zoho Campaigns, or other CRM/email automation platforms.
• Experience with B2B cold outreach campaigns.
• Experience with email infrastructure scaling.
• Basic understanding of APIs and integrations.
• Experience working with international clients.

What we offer

• Work with international clients and real business cases.
• Opportunity to build and improve email outreach processes from the ground up.
• A team of experienced CRM and automation specialists.
• Professional growth and opportunities to expand your expertise.
• Remote work and flexible collaboration.