Quality Assurance Manager (Customer Support) (вакансія неактивна)

VistaCreate is looking for a Quality Assurance Manager (Customer Support) to join the CARE team.

As a Quality Assurance Manager, you will be working together with other CARE managers and leads to ensure quality excellence of the customer support services.

Skills:

• At least 3 years of experience in customer support + manager’s responsibilities;
• Previous experience in IT and project management will be an advantage;
• Excellent communication skills;
• A talent to analyze and structure information making it clear for the recipient
• Advanced level of English is a must.

Responsibilities:

• Provide quality assurance for the CARE team;
• Arrange and conduct training and coaching sessions for the CARE agents;
• Structure and update the instructions for the support agents and customers;
• Developing and updating spiels for the agents;

• Actively participate in the development and launch of the CARE team projects;
• Together with other CARE managers, assure that the CARE team meets the KPI’s and achieves the key business results.

Benefits:

• Working in an international environment with teams and customers from all over the world

What we offer:
✔️ Remote-friendly culture.
✔️ Flexible Work Hours.
✔️ Professional Growth.
✔️ Competitive Compensation & Regular Salary Reviews.
✔️ Paid Vacations (24 working days), Statutory Holidays.
✔️ Well-being support and health care.
✔️ Corporate English classes.