Upper intermediate in English
Excellent verbal and written communication skills
Ability to work in a team and think as a team
Attention to details and quality focus
Develop and review content for the company’s knowledge base
Personal skills: motivated, quick learner, organized and responsible
Knowledge in ITIL event, incident and change management processes
Visio work flow drawing experience and preferable experience in implementing of work flow to a SM tool
Variety of knowledge sharing and training opportunities
Career and professional growth
Possibility to work in a big and successful company
We are looking for QA specialist who will configure and design IT and business processes within ITIL based TOPdesk platform.
The person will be responsible for workflow and process design and testing and improve/optimize processes within TOPdesk.
The specialist will build up an expertise in Call, Change, Knowledge and Contract management modules.
The person will be also responsible for building-up knowledge base database and maintain it in a well-organized manner.