Support Manager (Level 3) (вакансія неактивна)

Requirements
— 2+ years of quality assurance engineering or related experience
— Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
— An ability to communicate effectively with technical and non-technical staff
— Upper-Intermediate spoken and written English
— Solid knowledge of testing principles
— Experience in functional Web application testing
— Basic SQL and general database knowledge (as a plus)
— Respond to clients according to SLA requirements
— Experience in API testing
— Understanding the SDLC, experience working with Jira

— As a start-up, we have worked hard to build a strong community culture. We believe in and support our team members and want you to be successful above all else!
— We invest in your personal and professional development. You’ll have opportunities to attend industry-related conferences and trainings, and we can offer you English classes if needed.
— You’ll have flexible working hours, and 15 paid vacation days and 5 days of paid sick leave
— Occasional trips to the U.S. to meet with the team
— Team bonding activities, such as birthday celebrations, happy hours, and social events

— Investigation the defects
— Analyze the criticality of the issue, prioritize accordingly to criticality
— Review daily priorities and take appropriate action to ensure results are achieved
— Follow the processes and procedures for technical support workflow
— Log issues, product defects and feature requests clearly in the corresponding systems
— Provide Engineering team with clear and complete information, carrying out recommended diagnostic steps and gathering information as necessary
— Delivering support to customers by providing information in response to inquiries via Zendesk, Jira
— Monitoring customer complaints, analyze and Suggest improvements for software development process/product

CreatorIQ is the global system of record for managing and optimizing creator-driven campaigns at scale. Powerful enough for the world’s biggest enterprises and nimble enough for its most innovative, CreatorIQ’s Enterprise Creator Cloud enables intelligent creator discovery, streamlines end-to-end workflow, ensures brand safety, and drives meaningful measurement. Airbnb, CVS, Dell, Disney, Mattel, Ralph Lauren, Salesforce, Tiffany & Co. and Unilever utilize our platform to drive real business results across their storytelling ecosystems.

Team
50+ engineers: 20+ back-end developers, 10+ front-end developers, 10+ QA engineers. There are also application developers and support team.