CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.
12 мая 2020

Support Manager (Level 1) (вакансия неактивна)

Харьков

Необходимые навыки

— Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
— Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
— Excellent English communication skills, both verbal and written
— Excellent problem solving skills
— Detail-oriented, with good organizational skills
— Patience to work through complex issues
— Ability to work independently with excellent time management
— Demonstrable ability to both think strategically and to lead effectively

Будет плюсом

Familiar with ticketing systems such as Zendesk

Предлагаем

— As a start-up, we have worked hard to build a strong community culture. We believe in and support our team members and want you to be successful above all else!
— We invest in your personal and professional development. You’ll have opportunities to attend industry-related conferences and trainings, and we can offer you English classes if needed.
— You’ll have flexible working hours, and 15 paid vacation days and 5 days of paid sick leave
— Occasional trips to the U.S. to meet with the team
— Team bonding activities, such as birthday celebrations, happy hours, and social events

Обязанности

— Provide chat and email support to CreatorIQ clients around questions and best practices
— Research, follow up on and resolve client issues in a timely manner
— Update and maintain a running log of all outstanding client issues
— Track the recently created issues by a clients in ZD, troubleshoot
— Analyse the criticality of the issue, prioritize accordingly to criticality
— Keen ability to multi-task; self-starter.

О проекте

CreatorIQ is the global system of record for managing and optimizing creator-driven campaigns at scale. Powerful enough for the world’s biggest enterprises and nimble enough for its most innovative, CreatorIQ’s Enterprise Creator Cloud enables intelligent creator discovery, streamlines end-to-end workflow, ensures brand safety, and drives meaningful measurement. Airbnb, CVS, Dell, Disney, Mattel, Ralph Lauren, Salesforce, Tiffany & Co. and Unilever utilize our platform to drive real business results across their storytelling ecosystems.

Team
50+ engineers: 20+ back-end developers, 10+ front-end developers, 10+ QA engineers. There are also application developers and support team.