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Creative Quarter (CQ) is № 1 “flexible offices” provider for IT and tech companies in Kyiv. We are a launch pad and “booster technology” to thrust our client’s teams to the stars. We provide a unique entrepreneurial spirit & creative working environment for the best productivity possible.
26 листопада 2021

IT Support Team Lead (вакансія неактивна)

Київ

You have to take on operational tasks and lead the team. We plan to strengthen the IT direction and actively move the implementation of internal projects, therefore we are looking for an independent and proactive specialist.

Tasks to work with:

  • Management of an IT team of 4 people
  • Maintain office infrastructure in working order, take part in the organization of new offices
  • Coordinate and prioritize the tasks of the IT team
  • Monitor the quality of tasks performed by support engineers
  • Working with incidents and requests in Jira and Slack
  • Monitor the implementation of tasks (deadlines, timely feedback, comments in the ticket system, etc.)
  • Asset Management (inventory). Control the entry and movement of equipment into the Equipment Database. Order in IT Stock
  • Monitor the performance of work by contractors
  • Process requests for onboarding and offboarding of CQ employees
  • Communication with residents on IT issues
  • Filling the internal knowledge base
  • Incident management. Respond to incidents of IT infrastructure 24/7
  • Problem management. Organize the work of the team to prevent problems from occurring in a timely manner.
  • Participate in the implementation of systems and support them

Requirements

  • Higher education
  • Work experience in a similar position
  • Basic knowledge of network protocols and services DNS, DHCP, VLAN, NAT, VPN, Unifi, Aruba
  • Experience with Access Control and Management Systems, Video surveillance, Print systems
  • Experience in the implementation of IT systems and services
  • Knowledge of Google Apps, slack, good knowledge of IT equipment
  • English — Upper-Intermediate
  • A high and positive level of communication is required
  • Positive, responsible, proactive, self-organized