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CQ — is a chain of creative office spaces that provides beautiful, functional workspaces, managed infrastructure services and progressive sales engine. We create unique working environments and ecosystems, consolidating locations and services for work and creativity.
29 августа 2019

Network Operations Engineer

Киев

Необходимые навыки

Requirements

  • 1+ year experience in a NOC or Technical Support or similar role
  • Basic understanding of monitoring concepts and management tools
  • Upper-Intermediate English
  • Basic understanding of Internet based application architecture and topology — an advantage.
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
  • Availability to work on weekends and Holidays, availability for night shifts (1 night shift per week)
  • Strong analytical skills and ability to collate and interpret data and events from various systems
  • Technical education — an advantage
  • Networking — an advantage

Предлагаем

We offer:

  • Work in an international team
  • IT Security product team
  • Flexible working schedule
  • Trainings
  • Career opportunity
  • Amazing office space

Обязанности

Responsibilities

  • Work under pressure in a 24×7 production environment and meet SLAs
  • Assess and prioritize faults, and respond or escalate accordingly
  • Monitor all of our data centers, servers, applications, performance and availability
  • Maintain the knowledge base, process Confluence (Runbooks) and technical documentation
  • Follow NOC processes and procedures for efficient monitoring and communication
  • Troubleshoot issues by utilizing provided toolbox and define new advanced tools
  • Lead cross-company production issues investigations and implement monitoring solutions to prevent them

О проекте

CYREN Overview

Cyren is leading a revolution in internet security by utilizing extensive cloud intelligence to provide the fastest protection available. Industry leaders such as Google, Microsoft, and Check Point trust Cyren to secure millions of users and billions of daily internet transactions.

Our vision

Cyren is on a mission to build the strongest internet security for the cloud era. We are breaking through the limitations imposed by appliances to eliminate the window of exposure and keep organizations immune from next-generation cyber threats. In our world, businesses are protected at the speed of the cloud.

Our offices are situated in Israel, Germany, Iceland, Ukraine, USA.

Position Overview

We build new NOC team from scratch in our Kyiv office — 6 positions are opened. The team will work in shifts. There will be a few shifts every day, so we will have 24/7 coverage.

  • The same shifts are also applied for weekends and National Holidays
  • Each team member will be scheduled for up to 5 shifts per week
  • After previous shift is finished there is a shift hand-over meeting (up to 15 minutes)
  • Shifts schedule will be published every Monday for the following week
  • If changes are required in the published schedule — it is team member responsibility to notify NOC manager within 1 day
  • In case of any emergency and inability to make his shift for specific day/time, NOC manager should be notified ASAP
  • Any planned vacation notice should be communicated at least 3 weeks prior to its star and subject for approval
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