Support Operator (вакансія неактивна)

We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.

Working on our team as a Support Operator position involves:

• working with support cases (chats, emails, and phone calls);
• handling the knowledge base;
• working on the Problem Management process.

Candidate Expectations:

• excellent customer service and interpersonal skills;
• experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;
• exceptional proficiency in both verbal and written communication;
• knowledge of office software, email clients, and web browsers;
• preferred understanding of PC architecture and networks;
• desirable foundational knowledge of databases (DBMS).
• English level — Upper-intermediate or higher.

What you should expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;
• work from our Kyiv/Warsaw office;
• schedule: 12:00 — 21:00. Night shifts: every 2 months with a duration of 1 week (from 22:00 to 6:00.
• culture of genuine care, ownership, dedication, and high standards (learn more here);
• a vibrant corporate life: enjoy the opportunity to explore your teammates’ cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
• caring for your health: Creatio offers several options for medical insurance together with our medical partner;
• Creatio offers all team members competitive pay;
• paid leave options for life-qualifying events, sicknesses, etc.