Customer / Technical Support Specialist (вакансія неактивна)

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.
Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600+ different payment methods and cater to clients worldwide.

We’re looking for a Customer / Technical Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

Who we’re looking for

• Tech-savvy investigator: 1+ year of experience in Technical Support (L1/L2). You don’t just “read” logs; you understand the logic behind the data.
• API & SQL enthusiast: Comfortable with REST API principles and able to write SQL queries to track down transaction statuses in the database.
• Fluent communicator: Strong English skills (Intermediate or higher) to provide clear, professional support to our global clients.
• Master of Zen: Able to stay cool under pressure, turning stressful client issues into “solved” tickets with a calm and confident attitude.
• Ownership taker: You don’t just pass the problem along; you take charge of the issue until the client is satisfied.
• FinTech explorer: Genuinely curious about how online payments work—from authorization flows to complex payouts.

What you’ll do

• Solve technical puzzles: Handle client inquiries via Jira, performing deep-dive diagnostics for every case.
• Dive into the logs: Use tools like Kibana and Grafana to identify anomalies and find root causes before they become major issues.
• API troubleshooting: Test and reproduce client issues using Postman to verify integrations or detect bugs.
• Act as a bridge: Communicate effectively with Dev, QA, and Integration teams—providing them with clear, actionable bug reports.
• Monitor & Respond: Take part in incident management by monitoring alerts and ensuring a rapid response to platform outages.
• Empower clients: Help clients set up dashboards, generate custom reports, and guide them through our product’s sophisticated features.
• Contribute to Knowledge: Document new cases and technical workarounds to help the team grow smarter and faster.

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS → Interview with the CEO → Offer 🎉

What we offer:
Growth & Ownership
— Salary in foreign currency + tax compensation.
— Clear growth paths & Corefy Academy to deepen your FinTech expertise.
— Bonus system based on SLA and quality metrics — up to +15% on top of your base salary.
— Reimbursement for external courses — we support your drive to grow.
— Open-door policy with C-level — your ideas will be heard and valued.
Culture that Energises
— Meaningful work: you’ll tackle real cases, not just follow scripts.
— Regular team events — from fun celebrations to learning sessions.
— Friendly, supportive teammates who’ve always got your back.
Work Environment that Works for You
— Work where you feel productive: remotely or from our cozy Kyiv office.
— 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
— 20 vacation days + 10 paid sick days.
— Mental wellness support — we cover sessions with a psychologist of your choice.
— Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Want to grow in FinTech and support great products for clients worldwide?
Send us your CV — we’d love to meet you! 📩