Customer Success Manager (вакансія неактивна)

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 400 different payment methods and cater to clients worldwide.

In search of a Customer Success Manager who is deeply committed to ensuring customer success, placing it as a primary focus rather than mere satisfaction.

This is important to us:
— A minimum of 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Manager;
— At least 1+ year of experience in the Fintech/PayTech industry;
— Demonstrated ability to prioritize, make decisions, and perform effectively in high-pressure situations;
— Possession of an analytical mind, a penchant for data, and strong problem-solving skills;
— Advanced interpersonal communication skills, with the ability to communicate and collaborate effectively with a diverse range of internal and external stakeholders;
— High energy, self-motivated, and well-organized;
— Solid proficiency with CRM, task management software, and spreadsheets;
— Upper-Intermediate/Advanced level of English.

Will be plus:
— Upper-Intermediate level of German/French/Spanish;
— Work experience with customers from Asia-Pacific (APAC) is a Plus;
— Work experience with customers in the High risk industry;
— Technical mindset, which refers to the use of a product or service.

What you will do:
— Explore customer business needs and be able to align them to product functionality to drive key customer outcomes;
— Understand and articulate key industry and product best practices;
— Planning: estimate the efforts for project delivery, plan and schedule all required activities to meet the client’s business goal;
— Stakeholders management: manage communication and expectations of all project stakeholders;
— Become an expert in Product and educate customers on the use and benefits of our products;
— Setting up additional product configurations for customers, testing, and transfer of functionality to the client;
— Manage account retention and renewal, and inform customers about new features and functionalities;
— Increase product usage by making up-sales and cross-sales;
— Review customer complaints and concerns and improve the customer experience;
— Collaborate with other teams, including product development, to ensure a seamless experience for clients;
— Work with agreements.

What we propose:
Career and growth matches:
— Get fair and timely compensation for your hard work, including tax refunds;
— Sharpen your hard skills by working with a Ukrainian high-load PayTech product;
— Achieve your professional goals and ambitions with ample opportunities for growth within our company;
— Our open-door policy encourages direct communication with C-level management;
— Elevate your knowledge in the fintech industry through hands-on experience with our Corefy Academy;
— We encourage your desire to improve your professional skills and compensate for your educational expenses.
Work environment:
— 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
— Corporate events and important dates — we celebrate together, and you can even invite your friends to the office;
— Consultations with a corporate psychologist are available for every teammate;
— We organise breakfasts in the office and provide everything essential for productive work. We have a generator, an uninterrupted internet connection, and PC or Mac tech equipment.

A successful high-load product is our true passion.
Calling all innovators! Join Corefy and make your mark in Fintech.