Corefy is a payment orchestration platform for online businesses and payment institutions. Our technical platform provides feature-rich functionality that connects and manages payment services, collects and analyses payment data, and much more. Here are three cornerstones that help us do all in the best possible way: Self-improvement, Teamwork, Open-mindedness.
14 листопада 2023

Customer/Technical Support Specialist (вакансія неактивна)

Київ, віддалено

We are looking for a responsible Customer Support Specialist to strengthen our support team and maintain a high level of satisfaction with technical support.

About us
Corefy is a Ukrainian product IT company operating in the field of international electronic payments.

We strive to become the world’s leading digital payments hub, where the latest technologies and convenient payment methods are constantly emerging. We open doors for businesses to the world of online payments, making them easier and safer.

Our product is a technologically advanced SaaS payment orchestration platform. Our service connects more than 350 payment providers with clients around the world.

This is important to us:
— 1+ year of experience as a Customer Support Specialist;
— Ability to prioritize tasks based on urgency and importance;
— Motivation to learn new skills and technologies;
— Great interpersonal, communication skills and problem-solving skills;
— Good understanding of web Services, API integration;
— Experience working with logs;
— Understanding of PostgreSQL/MySQL or other database systems;
— Experience with Jira (or with a similar Ticket System);
— Intermediate level of English or higher.

Will be an advantage:
— Familiarity with the payment industry;
— Knowledge of some programming language (backend);
— Testing experience;
— QA courses.

What you will do:
— Respond to customer queries in a timely and accurate way, tickets or chat;
— Identify customer needs and help customers use specific features;
— Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers;
— Escalate atypical technical issues to other levels of problem-solving (Developers/DevOps/QA);
— Consulting and helping clients on the technical capabilities of our product;
— Testing technical issues that our clients may encounter;
— Monitoring of graphs and alerts, which indicate the stability of product traffic;
— Incident Management (monitoring, reporting, resolving).

Hiring stages: Intro with a HR, Interview with a hiring manager, Interview with a Head of Department, Final call.

What we propose:
— Working in a Ukrainian company with a PayTech product on the international market;
— Boldly challenges, ambitious goals, and cutting-edge approaches to work;
— A team of motivated people with fire in their eyes and a desire to create something big and awesome;
— Transparency within the company, the team, and senior executives;
— Professional growth and development in an innovative environment with like-minded people;
— Compensation for training, corporate psychologist and English speaking club;
— Remote, flexible work schedule;
— Competitive level of reward;
— 20 days of vacation and 10 days of sick leave;
— Modern office near the metro station;
— Team buildings and corporate gifts.

If you are ready to make a significant impact and develop together with our team, feel free to apply!