Corefy — это британская финтех-компания, основанная в 2018 году. Наша команда из 60 специалистов разрабатывает и продвигает многофункциональную платформу управления платежами для онлайн-бизнеса и финансовых учреждений. Главный офис разработки находится в Киеве. С его террасы открывается панорамный вид на весь город.
7 червня 2022

Customer/Technical Support Specialist (вакансія неактивна)

Київ, віддалено

Corefy is an IT product company with the main development office in Kiev. We are over 4 years old, 80+ people in the team. The CEO of the company has participated in such companies as Webmoney, Interkassa, RBKMoney, etc. We are looking for a Technical support specialist for our team.

Requirements

— Bachelor’s degree in Computer Science, Engineering or relevant field.
— Experience as a customer support specialist or a similar position of 1 year.
— Understanding how API technologies work. Practical experience with the Postman will be a plus.
— Experience in searching for product problems with the help of logs.
— Practical experience with Kibana.
— Ability to prioritize tasks on the basis of the term and importance.
— Experience working with databases. Understanding of SQL. Practical experience with MySQL/PhpStorm.
— Intermediate level of English language (obligatory).
— Ability to prioritize tasks on the basis of the terminology and importance.
— Experience with Jira, Ticket System



Responsibilities

— Respond to customer queries in a timely and accurate way, email or chat
— Identify customer needs and help customers use specific features
— Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers
— Escalate atypical technical issues to Technical Support
— Analyze and report product malfunctions/failures to Technical Support
— Update our internal databases with information about technical issues and useful discussions with customers
— Follow up with customers to ensure their requests issues are resolved

Will be +

— Familiarity with our industry is a plus
— QA courses
— Experience in monitoring product processes using Grafana/Tableau


Working conditions

— Once a month we have a demo day, where each team, each direction and each department shares with the whole company the successes, tasks, news of the month, as well as tells how we are moving according to the planned strategy and plans for the future.
— In our team, the new colleague, regardless of the level of skills, is necessarily steeply progressing in a variety of ways.
— Professional growth.
— The company has a financial manager and an accountant who help with all financial issues and record keeping.
— Friendly team with love for memes.
— Specialists from different departments take part in large-scale conferences and meetings in different parts of the world. The company also accompanies its employees and helps with travel, accommodation, meals and other expenses.
— Each employee can easily communicate with the CEO, СТО, CОО, CBDO.
— Corefy is always happy with new ideas and wishes, even the craziest, ready to discuss and engage in brainstorming.
— Do you want more challenges and growth? The company will help financially with partial payment for trainings and courses in your specialization.
— Hardcore projects and tasks.
— Flexible 8-hour work schedule (start of the working day from 8:00 to 11:00).
— Paid leave of 20 working days and 10 sick leave.