Continuum — это международная IT компания, с 1998 года занимающаяся разработкой широко-масштабных, высоко-нагруженных web- и mobile-проектов. Сотрудники компании находятся в разных частях мира — в Украине, США, Англии, Канаде, Испании, на Кипре. Главный офис — в г.Одессе (Украина).
23 ноября 2021

IT Account manager, Customer Relations Dept, evening shift (вакансия неактивна)

Одесса, удаленно

Необходимые навыки

English proficiency level not lower than Upper Intermediate;
Strong verbal and written communication skills;
Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;
Ability to demonstrate self-discipline to work independently without direct supervision;
Ability to prioritize, analyze, and problem solve;
Ability to work under pressure in a fast-paced environment;
Experience delivering client-focused solutions to customer needs;
Quick learner and great working attitude;
Self-driven and proactive nature;
Excellent interpersonal skills.

Будет плюсом

Previous experience in account management;
Working living in US/UK;
Knowledge of customer success processes;
Experience in document creation.

Предлагаем

Full or partial remote work;
Competitive salary;
Paid vacation and sick leave;
Regular evaluation and salary increase;
Interesting projects and challenging tasks;
Opportunities for self-realization, professional and career growth;
Friendly and supportive company environment;
English language courses;
Various corporate events and activities;
Comfortable working conditions;
Yoga class, foosball, ping pong;
Free coffee/tea;
Snack bar.

Available shifts:
*5 days work week, night shift, Wed-Sun from 7-00 pm to 03-00 am;

Обязанности

Communicating with clients to understand their needs and explain product value;
Building relationships with clients based on trust and respect;
Collaborating with internal departments to facilitate client need fulfilment;
Resolving complaints and preventing additional issues by improving processes;
Enhance Customer Training;
Evaluate and Forecast Customer Needs;
Advocate for Customers;
Promote Customer Loyalty;
Sustain business growth and profitability by maximizing value;
Minimize customer churn.

О проекте

Continuum is an international IT Company operating in the area of information technologies and online business. We work on the large high-load web and mobile projects utilising the latest technology and trends of modern development practices. Continuum head office is located in New York (USA) with subsidiary and development offices located all over the world including Cyprus, Great Britain, USA, Ukraine. The Company was founded by experienced professionals from leading IT enterprises of Europe and USA with an aim to shape the modern online industry by the introduction of it’s own unique approaches to business.

Continuum is a collection of bright personalities coming from different backgrounds and having different views on life but sharing a passion for development, innovation, quality products and desire to learn. We learn every day from the IT world, from our teammates, from our clients to deliver excellence in everything we do.
Our products are not copies. We innovate.
Continuum core competences lie in the area of web development, commercial design, hosting, e-marketing and security. We develop our own products that establish new standards in every area we tackle.