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Competera is a 🇺🇦 Ukrainian AI-powered company helping retailers to set optimal prices. We change the way retailers do pricing with Big Data and Deep Learning to help them compete with giants like Amazon and Walmart.
17 липня 2018 Перша робота

Product Support Specialist (вакансія неактивна)

Київ

Job summary:
Do you get excited with new challenges? Do you enjoy providing personalized and creative solutions to customers’ needs? If you answered yes to these questions, you found the right vacancy!​​

What will you be doing?
— Troubleshoot and resolve customer service matches inquiries
— Service customers seeking assistance with different matches issues such as wrong links, missing links, products recheck, and any other issues that may arise from the matching flow process
— Exceed customer satisfaction, efficiency metrics and issue resolution targets
— Work closely with different departments in Competera
— Use Jira service desk, Google spreadsheet, Excel

What are we looking for?
— Customer Service experience
— Conflict management skills and maintain a professional composure
— Strong desire to be part of a team achieving personal and company goals

We belive you are most likely to be successful in this role if:
— You have a passion for helping customers
— You have a successful Track record working with large amounts of data and similar tasks
— You d​eliver excellent customer service through attention to details
— Constantly learn and improve his skills

More about us and our perks:
— Challenging work and continuous professional growth and feedback
— You will be a part of the professional and highly motivated team
— Want to learn? No problem, Competera will pay 60% for your trainings, courses etc.
— Flexible working hours and remote work days
— Competitive salary with regular reviews
— Paid vacation (20 business days) and sick leave
— Paid lunches and fully-stocked kitchen with fruits & snacks
— Corporate and sport events: we climb mountains, run marathons and simply have fun :)

Would you like to drive real change at one of the best product companies to work for in Ukraine? Join our #CompeteraDreamTeam now!