We are looking for a Service Delivery Manager in our Client Facing Team to improve the quality and efficiency of our service delivery operations. The successful candidate will have a proven track record in leading and improving service delivery teams and possess excellent problem-solving and stakeholder management skills.
— Oversee the delivery of Competera services to customers, Investigate incidents (CD)
— Keep in touch with large accounts during regular sync calls
— Manage change requests for live customers (40 clients now)
— Assist with preparing for Quarterly business reviews with customers
— Suggest improvements in process/ product to make tasks repeatable and scalable
— Advanced level of English
— Task management
— Required tools: Jira, G-suite.
— Ability to work under minimum guidance.
— High communication skills, systematic mindset and relationship management.
— Technical background
— Working with troubleshooting
You’re gonna love it, and here’s why:
— Meaningful work in an agile team ever-open to the experiments.
— Fair payout with regular performance-based reviews.
— Remote-first ideology: freedom to operate from the home office.
— Working hours that adapt to your biorhythm and no time tracking systems on.
— Want to learn? Competera loves that and is eager to cover 60% of your training/course fee.
— Paid vacation & sick leaves (20 business days each) + 15 days off.
— Partial medical insurance coverage.