Competera is a 🇺🇦 Ukrainian AI-powered company helping retailers to set optimal prices. We change the way retailers do pricing with Big Data and Deep Learning to help them compete with giants like Amazon and Walmart.
13 жовтня 2023

Service Delivery Manager (вакансія неактивна)


We are looking for a Service Delivery Manager in our Client Facing Team to improve the quality and efficiency of our service delivery operations. The successful candidate will have a proven track record in leading and improving service delivery teams and possess excellent problem-solving and stakeholder management skills.


— Oversee the delivery of Competera services to customers, Investigate incidents (CD)
— Keep in touch with large accounts during regular sync calls
— Manage change requests for live customers (40 clients now)
— Assist with preparing for Quarterly business reviews with customers
— Suggest improvements in process/ product to make tasks repeatable and scalable

— Advanced level of English
— Task management
— Required tools: Jira, G-suite.
— Ability to work under minimum guidance.
— High communication skills, systematic mindset and relationship management.

Desirable requirements:
— Technical background
— Working with troubleshooting

You’re gonna love it, and here’s why:
— Meaningful work in an agile team ever-open to the experiments.
— Fair payout with regular performance-based reviews.
— Remote-first ideology: freedom to operate from the home office.
— Working hours that adapt to your biorhythm and no time tracking systems on.
— Want to learn? Competera loves that and is eager to cover 60% of your training/course fee.
— Paid vacation & sick leaves (20 business days each) + 15 days off.
— Partial medical insurance coverage.