Account Manager (вакансія неактивна)

Competera uses Big Data and Deep Learning to change how retailers price. We are known for cutting-edge math ‘under the hood’ and deep expertise in the pricing domain. We are currently seeking a skilled Account Manager who can enhance our approach to delivering product value to our customers.

Responsibilities:

— Maintaining clients’ relationships on a strategic level starting from the first day.
— Ensure clients’ business goals are followed while the satisfaction rate is high.
— Conduct training sessions, and induce product adoption.
— Proactively identify clients’ needs and pains, and communicate them to Product Owners and the Delivery team.
— Handle incident review.
— Manage change requests, configuration changes and upsells.
— Take control of the renewal process to avoid potential customer loss.

Starter-kit needed to join the board:
— Fluent English.
— 3+ years of previous experience in an Account Manager role in the IT industry (B2B).
— Jira/Intercom, SalesForce user.
— Proactive approach to work, high communication skills, responsible and business-oriented.

Pleasant extras:
— Previous IT sales experience, preferably in retail.
— Pricing, or Consulting experience.

You’re gonna love it, and here’s why:
— Meaningful work in an agile team ever-open to the experiments.
— Fair payout with regular performance-based reviews.
— Remote-first ideology: freedom to operate from the home office.
— Working hours that adapt to your biorhythm and no time tracking systems on.
— Want to learn? Competera loves that and is eager to cover 60% of your training/course fee.
— Paid vacation & sick leaves (20 business days each) + 15 days off.
— Partial medical insurance coverage.

Let’s price the world together!