Customer Support Engineer (evening shift 6pm — 2am)

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math ’under the hood’ and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers’ NPS rate high.

You could be a perfect match for the position if

You want to:

• Manage incoming customer service inquiries (L1/L2 requests),
• Conduct client educational sessions,
• Create and maintain a knowledge base and training materials,
• Investigate and resolve product-related issues,
• Ensure the clients are provided with high-level service.

You have:

• 2+ years experience in Customer Support roles,
• Advanced level of English and Ukrainian,
• Ability to analyze and troubleshoot technical issues efficiently,
• Excellent verbal and written communication skills,
• Ability to convey technical information to non-technical users,
• Ability to work collaboratively with cross-functional teams,
• Flexibility in handling a variety of tasks and challenges,
• Experience in using ticketing systems — (Intercom, Jira),
• Familiarity with using PyCharm for Python development,
• Experience in crafting SQL queries and API requests.

You’re gonna love it, and here’s why:

• Rich innovative software stack, freedom to choose the best suitable technologies,
• Remote-first ideology: freedom to operate from the home office or any suitable coworking,
• Flexible working hours and no time tracking systems on,
• Regular performance and compensation reviews,
• Recurrent 1-1s and measurable OKRs,
• In-depth onboarding with a clear success track,
• Competera covers 70% of your training/course fee,
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays,
• 20 business days of sick leave,
• Partial medical insurance coverage.

Drive innovations with us. Be a Competerian.