— Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.
— 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.
— Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.
— Understanding of packet analysis and packet capture utilities.
— Ability to work in a fast-paced environment with dynamic priority evolution.
— Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
— Professional was written and verbal communication skills.
— Amenable to work on a shifting schedule.
— Great career growth opportunity to develop within the Company
— Learning culture — we invest greatly in learning and developing professional and personal skills
— Working in truly international team on truly international and multi-regional projects
— Private health insurance
— Perform level 2 service and change requests; ensure proper change tracking
— Troubleshoot network and platform issues from a server-side perspective
— Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
— Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting
— Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly
— Oversee general or global issues and ensure awareness among all relevant team members
— Collaborate in training and mentoring junior team members.
CommPeak makes cloud-based business communication easier and more affordable, empowering people with superior quality products. Our modularly available solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, SMS Service, and more, enable companies to create customized solutions based on their unique business models.
POSITION: Escalation Engineer (VoIP NOC)
Why Join CommPeak:
CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.
This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.
CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.
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