— 1+ year experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
— 1+ year experience working with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
— Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)
— A well-organized individual that is able to perform with minimal supervision
— Excellent written and verbal communication skills in English
— Availability for non-traditional work hours at times
— Being customer service-oriented
— Strong technical skills, combined with a good business logic sense
— Ability to understand business requirements and translating them to technical solutions
— Handling multiple accounts simultaneously
— Experience with call-center operations and metrics
Experience with API
Experience with FreePBX platform
Experience with Asterisk server
Experience with Linux/UNIX OS
IT system support knowledge
Basic knowledge with Databases (MySQL and etc)
Relevant courses and certifications (MCSE, CCNA...)
Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).
— Great career growth opportunity to develop within the Company
— Learning culture — we invest greatly in learning and developing professional and personal skills
— Working in truly international team on truly international and multi-regional projects
— Private health insurance
— Identify, diagnose & troubleshoot customer issues
— Manage customer onboarding and technical training on CommPeak Services
— Showcase demos for potential customers
— Manage the technical aspects of the clients’ product requirements
— Working with basic CRM API integrations
CommPeak is a leading vendor of the full-suite cloud-based innovative operational communication solution, including VoIP and Cloud PBX, prognostic Dialer, SMS Service, and local DID Numbers, also available on a modular basis. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.
As an Technical Support Engineer at CommPeak you will be responsible for troubleshooting critical production issues across our platform and application. Carry out production deployments, identifying and patching bugs and inefficiencies.
Why Join CommPeak:
CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.
This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.
CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.
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