CommPeak is a quickly growing global high-tech company, creating in-house, automated tools that promote effective, personalized, and efficient communication between businesses and individuals. The CommPeak team is constantly working on multi-regional projects, encouraging collaborations that result in innovative solutions.
8 сентября 2021

Implementation Manager (вакансия неактивна)

Киев

Необходимые навыки

— Experience in a similar role (project manager/implementer/CS).
— Ability to understand tech concepts. Technical background with understanding and/or hands-on experience in software development and web technologies — An advantage.
— QA background- Big Advantage.
— Fluent English — a MUST.
— Strong communication and interpersonal skills with demonstrated ability to effectively communicate and influence at all levels of an organization.
— Ability to effectively lead efforts to manage complex customer requests and escalations within a cross-functional team.
— Must be organized, with outstanding attention to details.
— Ability to prioritize, multi-task and perform effectively under pressure.
— Call center/sales operation experience — a plus.

Предлагаем

— Competitive salary.
— 20 workdays paid vacation, paid sick leaves.
— Modern and comfortable office in the historical city center.
— Friendly international team and comfortable working environment (corporate parties, movies, table games and so on).
— Knowledge sharing between our teams.
— Corporate training for your professional growth.
— English classes with native speakers.

Обязанности

— Work closely with external clients to gather detailed requirements while composing a detailed business case, and defining product requirements.
— Manage customer onboarding and training.
— Manage project deliverables and milestones.
— Assume overall responsibility on meeting project goals within the allotted schedule.
— Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.
— Be the technical point of contact inside the company for all product related parties.
— Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles. Provide guidance on training, coaching and mentoring of client’s technical team.
— Report directly to the product team and all stakeholders on project status and convey client feedback.
— Generate new ideas, find creative solutions and cope in a rapidly changing field.
— Set up and fully configure new client accounts.

О проекте

CommPeak is a leading global VoIP provider of communication services. CommPeak’s extensive network of international telecom partners and strategically placed infrastructure ensures the best quality VoIP and SMS services connectivity.