Customer Success Manager will play a crucial and proactive role and will focus on engagement and customer empowerment. A CSM will help the customer to successfully navigate software. Our Customer Care Manager will monitor customer satisfaction and look for possible trouble areas.
Required Skills:
- At least 2-3 years of experience of communication with the clients profitable in IT sphere
- The ability to analyze data and create complex logic chains
- Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
- Strategic and problem-solving mindset
- Advanced English
- Excellent communication skills
- Experience in task trackers such as Jira, Redmine, Helpdesk ap
- Ability to work sometimes till 7 p.m.
Will be a plus:
- Knowledge about ticket life cycle
- Knowledge about bug-report creating
Responsibilities:
- Customer Success Manager helps to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system.
- Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues.
- CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed.
- The focus will be to ensure smooth delivery of project service and to resolve any technical, service, billing or other queries.
- Understand and articulately communicate client feedback on project services to help drive product enhancements.
Being a member of the CodeIT team means:
- Career Path and growth opportunities (seniority level system, individual development plan, technical lead)
- Compensation of participation in conferences and workshops
- Development of soft skills (people management and emotional intelligence training)
- Free access to the company account on Udemy educational platform
- Internal library
- Corporate English courses and communication with clients from English-speaking countries
- Experienced and suppportive team members
- Paid time off (vacation, sick-leave, remote work)
- Legal support
- Joyful corporate events, team buildings, hobbies and sport communities
- Well-equipped office located in the center of Vinnitsa
- Discounts and bonuses of IT Loyalty program