CodeIT is a software development company with a crazy love for challenges. We create custom web and mobile solutions for different business domains, provide professional business analysis and consulting services. Since 2007 we have made many companies happy — from startups to established businesses.
4 августа 2021

Customer Care Specialist (вакансия неактивна)

Харьков

CodeIT is a service product development company. We know how to transform the business ideas into profitable IT products.

We are inviting Customer care specialist to join our team and work on a permanent basis in our Kharkiv office at one of our international projects.

Requirements

  • At least 2-3 years of experience of communication with the clients profitable in IT sphere
  • The ability to analyze data and create complex logic chains
  • Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting), aptitude for systems/databases/CRM’s
  • Strategic and problem-solving mindset
  • Experience in task trackers such as Jira, Redmine
  • Excellent communication skills
  • The ability to search on the Internet independently
  • Advanced English

Responsibilities

  • Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
  • Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
  • CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed
  • The focus will be to ensure smooth delivery of product service and to resolve any technical, service, billing or other queries
  • Understand and articulately communicate client feedback on system services to help drive product enhancements

BEING A MEMBER OF THE CODEIT TEAM MEANS:

• Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
• Compensation of participation in conferences and workshops
• Development of soft skills (people management and emotional intelligence training)
• Free access to the company account on Udemy educational platform
• Internal library
• Corporate English courses and communication with clients from English-speaking countries
• Experienced and supportive team members
• Paid time off (vacation, sick-leave, remote work)
• Legal support
• Joyful corporate events, team buildings, hobbies and sport communities
• Well-equipped office located in the center of Kharkiv
• Discounts and bonuses of IT Loyalty program