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CodeIT is software development company with a crazy love for challenges. We create custom web and mobile solutions for different business domains, provide professional business analysis and consulting services. Since 2007 we have made many companies happy — from startups to established businesses.
23 июля 2020

Customer Care Specialist (вакансия неактивна)

Харьков

CodeIT is a service product development company. We know how to transform the business ideas into profitable IT products.
We are inviting an experienced Customer Care Manager who will play a crucial and proactive role and will focus on engagement and customer empowerment. A Customer Care Manager will help the customer to successfully navigate software and will monitor customer satisfaction and look for possible trouble areas.

Required Skills:

• At least 2-3 years of experience of communication with the clients profitable in IT sphere
• The ability to analyze data and create complex logic chains
• Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting, pivot tables & reporting, integrating Excel with other tools, VBA & Macros), aptitude for systems/databases/CRM’s
• Strategic and problem-solving mindset
• Advanced English
• Excellent communication skills
• Experience in task trackers such as Jira, Redmine

Responsibilities:

• Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
• Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
• CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed
• The focus will be to ensure smooth delivery of product service and to resolve any technical, service, billing or other queries
• Understand and articulately communicate client feedback on system services to help drive product enhancements

Being a member of the CodeIT team means:

• Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
• Compensation of participation in conferences and workshops, invited experts
• Development of soft skills (people management and emotional intelligence training)
• Free access to the company account on Udemy educational platform
• Internal library
• Corporate English courses and communication with clients from English-speaking countries
• Experienced and supportive team members
• Paid time off (vacation, sick-leave, remote work)
• Legal support
• Joyful corporate events, team buildings, hobbies and sport communities
• Well-equipped office located in the center of Kharkiv
• Discounts and bonuses of IT Loyalty program

If you have any additional questions, please, feel free to contact me
IT Recruiter, Olesia Kovalova
Skype: live:99c89fac6494324b
olesia.kovalova@codeit.pro

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