• Excellent written English and German
• Attentiveness to detail
• Knowledge of basic computer terminology with the capacity and desire to learn more
• Computer literacy
• Logical thinking
• Technical background
• Previous experience in customer support and/or extensive knowledge of different software is a plus
• Familiarity with the software development process is a plus
• Live-chat support experience is a plus
• A challenging job
• A competitive salary
• Free medical insurance coverage
• Health program (free swimming pool and gym)
• Flexible working hours
• 24 fully paid vacation days
• Paid sick leave
• A convenient location — 5 minutes from metro, free parking
• Helping customers with their technical support requests
• Communicating with other Customer Support Department specialists
• Representing the customer’s point of view to the company
• Providing analysis of issues, working with other departments to improve the company’s products
• Monitoring and updating the knowledge base and self-help resources available to customers