Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
СМК is a software development and publishing company. Initially dedicated exclusively to converting software from Windows to Macintosh, it now specializes in consumer and educational software for Macintosh, Windows, and mobile platforms, and also provides full-lifecycle engineering services, UX design and IT consulting services.
11 жовтня 2018

Сustomer Support Engineer (English and German) (вакансія неактивна)

Київ

Необхідні навички

• Excellent written English and German
• Attentiveness to detail
• Knowledge of basic computer terminology with the capacity and desire to learn more
• Computer literacy
• Logical thinking
• Technical background

Буде плюсом

• Previous experience in customer support and/or extensive knowledge of different software is a plus
• Familiarity with the software development process is a plus
• Live-chat support experience is a plus

Пропонуємо

• A challenging job
• A competitive salary
• Free medical insurance coverage
• Health program (free swimming pool and gym)
• Flexible working hours
• 24 fully paid vacation days
• Paid sick leave
• A convenient location — 5 minutes from metro, free parking

Обов’язки

• Helping customers with their technical support requests
• Communicating with other Customer Support Department specialists
• Representing the customer’s point of view to the company
• Providing analysis of issues, working with other departments to improve the company’s products
• Monitoring and updating the knowledge base and self-help resources available to customers