СМК is a software development and publishing company. Initially dedicated exclusively to converting software from Windows to Macintosh, it now specializes in consumer and educational software for Macintosh, Windows, and mobile platforms, and also provides full-lifecycle engineering services, UX design and IT consulting services.
11 березня 2025
Customer Support Engineer (вакансія неактивна)
віддалено
We are looking for a full-time Сustomer Support staff member to participate in our project — application for genealogy lovers.
Requirements:
— High level of English, B2 minimum
— 2+ years of commercial experience in customer support, strong knowledge of various software
— Practical experience with live chat support
— High attention to detail, analytical mindset and logical thinking
— Basic computer literacy and understanding of applications
— Technical background
— Familiarity with the software development process is a plus
Responsibilities:
— Assisting customers with technical support inquiries
— Collaborating with other Customer Support team members
— Advocating for customer perspectives within the company
— Analyzing issues and coordinating with other departments to enhance products
— Troubleshooting software issues and delivering solutions
We offer:
— Full-time remote employment
— Shift-based schedule (without night shifts)
— Free medical insurance coverage and health program
— Paid sick leave
— 24 fully paid vacation days