Senior Payment Specialist

CLUST is a venture builder where successful businesses grow.
Young entrepreneurs launch and scale projects within our ecosystem, and specialised professionals realise their professional potential. We aim to work with talented entrepreneurs to learn and turn great ideas into profitable businesses.

We are launching a new product in the Tier-1 market and are assembling a powerful team. This job is an opportunity to create a project from scratch, realise your vision, set up processes, and get a remarkable case.

We seek a Senior Payment Specialist to help us create a user-centred product.

What to expect:
— A white-niche product that positively impacts well-being and enhances daily routines.
— Flat hierarchy for quick decision-making with direct reporting to the CEO, providing a unique opportunity to influence product strategy and shape the future of the payment ecosystem.
— An engaging, supportive environment, where management fosters creativity and innovation.
— Fast-track career growth with the potential to lead the Payment department, as we actively scale this direction.
— Collaboration with Tier 1 payment providers, ensuring top-tier partnerships and seamless global transactions.
— A data-driven approach, grounded in research, enabling informed strategic decisions.

What you will do:
— Set up and optimize billing processes from scratch, ensuring scalability and efficiency, aligning them with company needs and financial objectives.
— Establish and maintain strong partnerships with payment providers, banks, and external stakeholders for smooth transactions.
— Develop and document billing workflows to streamline invoicing, payment processing, and reporting.
— Integrate and oversee global payment systems, including Stripe, PayPal, and other third-party gateways.
— Ensure regulatory compliance by collaborating with legal and finance teams while implementing fraud prevention measures to minimise risks and chargebacks.
— Manage product-focused billing processes, including checkout design, full user flow from landing page to payment and product usage, as well as target audience research.
— Analyse billing data, track key metrics, decline reasons and identify trends to drive informed decision-making.
— Work closely with finance, product, and engineering teams to align billing processes with overall business goals.
— Proactively resolve billing issues to maintain operational efficiency and customer satisfaction.

About you:
— 5+ years of experience in billing and product payments, including subscription-based B2C businesses.
— Proven experience in launching and managing new payment methods, acting as the owner of the process (not a technical specialist).
— Experience in utilising A/B testing to evaluate and optimise the adoption of new payment methods, ensuring seamless integration and maximising conversion rates.
— Expertise in working with global payment systems (Stripe, PayPal, etc) and ensuring seamless transaction management.
— Experience in opening a Merchant ID in Tier-1 geos or, at least, working with related regions.
— Strong business development experience, including the ability to negotiate with payment providers and optimise billing strategies for growth.
— Proven experience in tracking key payment metrics, analysing performance trends and decline reasons.
— Experience in managing payment disputes, with an ability to develop and implement dispute resolution methodologies.
— Ability to thrive in a fast-paced, collaborative environment, effectively aligning billing operations with business objectives.
— Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and external partners.
— Good command of English.

What we offer:
— Fully remote work with the flexibility to work from anywhere.
— Flexible schedule to suit your productivity peaks.
— Standard benefits package, including vacations, sick leaves, etc.
— Advocacy support for professional and personal matters.
— Access to a corporate library with valuable resources for growth.
— A bonus system may be considered for this role.

If you’re looking for the opportunity to contribute to the development of innovative products using cutting-edge technologies, join us!