Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Over the next 10 years the auto industry will see more dramatic changes than the last 100 years combined. Central to this disruption is the role that software and design is playing to define every aspect of the design, development, use and sales of cars and transportation.
21 вересня 2018

Customer Tech Support (вакансія неактивна)

Київ

ABOUT THE ROLE
CloudMade is running a fleet of drivers (up to 50 people) for validation of the technology and data science learning modules. The fleet is using mobile application connected to in-car’s OBD II dongle for data collection. Customer Support Specialist will be working with drivers to proactively support them, collect feedback and issues, as well as working with the development team to provide inputs to the product backlog.

Activities:
Support CloudMade fleet of drivers on collecting their feedback and addressing issues
Track fleet driving progress and issues through the Fleet Management Dashboard
Work with Engineering, QA and Data Science teams to investigate application issues and help to prioritise them
Create weekly reports on the fleet driving progress and share it with Executive team
Execute focus groups with drivers (subset of drivers) on the weekly basis
Proactively reach to drivers to check their data collection progress, absence of data, gaps in data and other possible issues
Provide inputs to product backlog and roadmap based on customer feedback

ABOUT YOU
Qualifications & Experience:
At least upper-intermediate level of English. Ability to talk with US and EU based customers through different channels (phone calls, skype meetings etc.)
Proactive and client-oriented approach
Stress resistance to customer complaints and ability to work under pressure
Technical background on the level to understand the root cause of the issue and share the details with development and QA teams. (connect to a server, check data in the database, ability to read logs, etc)
Ability to learn and grow

COMPENSATION AND BENEFITS
CloudMade offers a competitive and rewarding salary, flexible working hours, as well as an intellectually creatively stimulating work environment, flexibility and unique international travel opportunities.