IT Support Specialist (вакансія неактивна)

Cloudfresh⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in implementation, migration, integration, audit, administration, support, and training for the best-in-class cloud solutions. We’re into products for cutting-edge cloud computing, unique location and mapping, seamless collaboration from anywhere, peerless customer service, and innovative DevSecOps.

At Cloudfresh, we put ourselves in your shoes and act as a vital link between your company and cloud technologies.

With ease, we take on the responsibility to get the most favorable terms from a vendor based on your business needs and provide the utmost care at each stage of the journey with the solution.

If you are willing to start a career in IT and cloud solutions, you are a communicative person, who knows how to build relationships with customers, then we invite you to join the Cloudfresh team as an IT Support Specialist.

Requirements:
• Bachelor’s Degree
• Proficiency in English
• Deep knowledge of PCs, network devices, and cloud technologies
• Customer service focus
• Strong communication skills
• Confidence and responsibility

Responsibilities:
• Technical support and detailed consultation of Cloudfresh clients on Google Workspace, Microsoft 365, Zendesk, Okta products;
• Managing the internal IT infrastructure of the company;
• Learning principles of robotics and administration of ChromeOS, and Chrome devices;
• Learning new technologies and short practices promoting Google Cloud, Microsoft 365, Zendesk, Okta, GitLab and other innovative products;
• Completing necessary training for products;
Interaction with the vendors’ technical support team to find the necessary solutions;
• Participation in training and presentations, meetings, and webinars;
• Expand the knowledge about such products as Google Workspace, Microsoft 365, Zendesk, Okta, and new solutions;

Would be a plus:
• Experience in tech support or system administrator;
Experience in working with Google Workspace, Microsoft 365, Zendesk, Okta, GitLab;
• Understanding the principles of working with domain name registrars and record configuration (MX, TXT, CNAME).

Working terms:
• Fully remote work format;
• Clear and transparent system of motivation;
• Official employment;
• The opportunity to learn and work with the best global products from Google, Zendesk, GitLab and Asana;
• We are developing quickly as a team. Therefore, if growth within the company is important to you, you are at the right address.
• Flexible and hybrid work schedule: from 9:00 a.m. to 5:00 p.m. or from 10:00 a.m. to 6:00 p.m.