Linux Technical Support Engineer [Remote] (вакансія неактивна)

Technical, a passionate problem-solver with a customer-centric mindset
At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
Organized, resourceful and responsive, because you’ll be working remotely, at home, or wherever suits you best
Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis

A proven track record in technical support
In-Depth knowledge of Linux-based operating systems and services
Experience with RPM-based distributions such as CentOS, Red Hat
Strong analytical, debugging, and problem-solving abilities
Excellent written English (and we’ll help you improve it)
Experience with Shared Hosting platforms and/or control panels, such as cPanel, Plesk, DirectAdmin is a plus

Great opportunity for professional development within a fast-growing company
Interesting and challenging tasks
Remote work with long-term employment on a full-time basis under contract
High-level compensation based on the performance reviews
Salary in US dollars
Paid vacation, 28 days per year, and sick leaves
Medical insurance
English Language training
Knowledge exchange

Give world-class support to worldwide customers
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
Involve yourself with product development, using your insight of customer’s issues and use cases

We are looking for a talented engineer to join our support team to provide the best support for our CloudLinux product, remote and full time.

The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills are a must, as well as strong Linux knowledge.

More details about the project can be found on our website.