Linux Technical Support Engineer, Level 3 [Remote] (вакансія неактивна)

Technical, a passionate problem-solver with a customer-centric mindset
At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
Organized, resourceful and responsive, because you’ll be working remotely, at home, or wherever suits you best

A proven track record in technical support
In-Depth knowledge of Linux-based operating systems and services
Experience with RPM-based distributions such as CentOS, Red Hat
Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc.
Excellent written English (and we’ll help you improve it)
Basic knowledge of Python to debug CloudLinux components with more efficiency
Experience with CloudLinux OS (or some of its components), and/or control panels such as cPanel, Plesk, DirectAdmin is a plus

Great opportunity for professional development within a fast-growing company
Interesting and challenging tasks
Remote work with long-term employment on a full-time basis under contract
Salary in US dollars
Days off on national holidays
Paid vacation, 24 days per year, and sick leaves
Medical insurance
English Language training
Knowledge exchange

Give world-class support to worldwide customers
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they’re happy, loving us and our products
Involve yourself with product development, using your insight of customer’s issues and use cases
Create Knowledge Base articles based on your findings

We are looking for a talented engineer to join our Level 3 support team to provide the best support for our CloudLinux product, remote and full time.

The L3 Support Engineers handle the most complicated and challenging tasks that our customers report to us. As such, you are expected to communicate with the customers via the ticketing system, as well as collaborate with the development team while applying extensive troubleshooting skills to debug all the things.

More details about the project can be found on our website.