Billing Manager

We are Clario, a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we’re waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!

We expect you are

You’re ready to dive into different challenges and propose a solution. You’re a problem solver with great communication skills, who’re not afraid to take responsibility. You do really care about results and commitment. Bigger challenges — not a problem but an opportunity for you. What is more, you are always in touch with what happens around you so we expect a proactive approach.

Main role purpose

Responsible for the successful operation of the internal billing system, its support, development, resilience, compliance with regulatory requirements and business needs.

Responsibilities

• Supervise the development of the internal billing system as a Product manager. Get familiar with best market practices, compliance requirements, and business needs. Create initial system specifications, and defend the project to key stakeholders.
• Continuously monitor key metrics (approval rates, chargeback rates...) in different breakdowns (partner/payment method/currency/locale/...), raise an alert in case of deviations, provide your proposals on how to improve it.
• Create billing rules, routes and practices which allow maximization of key billing metrics. Continuously monitor and improve it.
• Continuously explore and implement best market practices in metrics improvements.
• Create and implement quality billing practices and procedures.
• Detect errors in billing processes and make appropriate corrections.
• Manage relationships with payment gateways, merchant of records and other partners.
• Monitor new payment system requirements and compliance, and make sure company billing system complies.
• Resolve basic billing issues.
• Collaborate with business stakeholders to understand company strategic goals and align billing roadmap with it.
• Own billing system backlog, roadmap, gantt chart.

Requirements

• Proven experience of successfully implementing and launching products without supervision.
• Proven experience in creating specifications, tasks descriptions, including clear acceptance criteria;
• Proven experience in negotiation with Contractors and/or Clients.
• Proven experience in successful project delivery (meeting scope, budget, time and quality).
• Proven experience in ability to work with analytics.
• Experience in the Finance or Billing domain will be a plus.
• Experience in acting as the main point of contact for stakeholders (management expectation, conflict/escalation management, risk mitigation, problem-solving).
• English B2+.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off, and 12 sick days paid by the company per year. Paid national holidays.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

We are not just a company, we are Clario! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!

To apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received.

LET’S GO TOGETHER!