Ciklum is a global digital solutions company headquartered in London, UK.
10 липня 2023

Senior Operations Specialist (2300058L) (вакансія неактивна)

Київ, Львів, Дніпро, Вінниця, віддалено

Ciklum is looking for a Senior Operations Specialist to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.

About the role:

As a Senior Operations Specialist to join our Delivery Operations team. In this role you will drive Digital Delivery performance though facilitation of operational processes across multiple Delivery Centers and running predictive analytics which guide management decisions.


  • Track and report on operational performance of Digital Delivery KPIs (e.g. revenue and profitability, headcount, utilization, attrition)
  • Act as a the center of discipline and accuracy of operational processes across Delivery Centers or Markets (e.g. utilization, bench, overtime, capacity for interviews or revenue, billing headcount, profitability)
  • Set up and run the governance driving timely decisions and actions with respective function owners
  • Manage and regularly improve operational processes to maximize operating efficiencies
  • Act as first-line support for Delivery Managers or Heads of functions on operational processes


  • 2+ years of experience as an operations specialist or in a similar role
  • Project management and leadership experience
  • Ability to analyze and improve operational processes
  • Strong organizational skills and the ability to direct people
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and time management skills
  • Detail-oriented
  • Advanced Google Spreadsheets / Excel user (able to write queries combined with multiple improtranges; google appscript literacy is a plus)

What`s in it for you?

  • Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, Multisport cards, as well as financial and legal consultations
  • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
  • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
  • Flexibility: choose how you want to work — a 100% remote or on-site in our offices. Own your schedule — you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
  • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
  • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
  • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.

Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.

We’re committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.