Ciklum is looking for a Senior Operations Specialist to join our team full-time in Ukraine.
We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.
About the role:
As a Senior Operations Specialist to join our Delivery Operations team.
In this role you will drive Digital Delivery performance though facilitation of operational processes across multiple Delivery Centers and running predictive analytics which guide management decisions.
- Track and report on operational performance of Digital Delivery KPIs (e.g. revenue and profitability, headcount, utilization, attrition)
- Act as a the center of discipline and accuracy of operational processes across Delivery Centers or Markets (e.g. utilization, bench, overtime, capacity for interviews or revenue, billing headcount, profitability)
- Set up and run the governance driving timely decisions and actions with respective function owners
- Manage and regularly improve operational processes to maximize operating efficiencies
- Act as first-line support for Delivery Managers or Heads of functions on operational processes
- 2+ years of experience as an operations specialist or in a similar role
- Project management and leadership experience
- Ability to analyze and improve operational processes
- Strong organizational skills and the ability to direct people
- Excellent communication skills, both written and verbal
- Strong problem-solving and time management skills
- Advanced Google Spreadsheets / Excel user (able to write queries combined with multiple improtranges; google appscript literacy is a plus )
What’s in it for you?
- At Ciklum we are continuously breaking barriers and never stand still. You will join a like-minded Operations team that is relentlessly seeking new, more ingenious ways of solving problems.
- Ciklum is a place to take ownership and be empowered to apply your solutions to solve problems.
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Be bold, not bored!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.