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Ciklum is a global digital solutions company headquartered in London, UK.
14 вересня 2021

Junior Support Application Engineer for Ciklum (21000616) (вакансія неактивна)

Київ, Харків, Львів, Дніпро, Одеса, Вінниця

Ciklum is looking for a Junior Support Application Engineer to join the Kyiv team on a full-time basis.

If you like continuous improvement, working close to the business, the concept of taking agile principles and methods to their limit by making use of new techniques — then this is the perfect opportunity for you. You could be part of this constant growth and success!

Responsibilities:

  • Provide first-level technical support and preliminary investigation to customer issues and service requests
  • Understand and analyze customers' problems, find appropriate and acceptable solutions
  • Manage and track customers issues
  • Develop and review content for the company's knowledge base
  • Respond to customers' requests (in a quick, proactive, and efficient manner)
  • Respond to escalated technical issues surrounding the platform, primarily by web portal, chat, and e-mail
  • Cooperate directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
  • Work directly with other technical support staff, quality assurance, development, and the Team Lead to resolve problems
  • Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
  • Thoroughly document all issues, develop and review content for a knowledge base. Help grow and implement web-based support initiatives, including knowledge bases, technical and modeling techniques, and documentation
  • Lead the problem until it is solved

Requirements:

  • 2-4 years of experience in IT, Enterprise Datacenter software, or SaaS solutions support
  • Customer-focused and team-oriented
  • Must have a passion for troubleshooting client problems and satisfying customer needs, strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Strong ability to combine monitoring function and other ongoing processes
  • Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
  • Excellent interpersonal soft skills
  • Excellent team workability
  • Willingness to work flexible hours to help cover different time zones
  • Excellent English, both written and speaking skills are required
  • Service-oriented with a desire to help people
  • Push the matter through
  • Detail-oriented, reliable, stress-resistant
  • Responsible, initiative, multitasking, self-organized, eager to learn
  • Able to plan your own time
  • Shift work
  • Understanding standard support procedures for proper reporting, escalation, and follow-up is a MUST
  • Experience with Jira, Confluence

What's in it for you?

  • Variety of knowledge sharing and training opportunities
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in a centrally located office with a warm atmosphere creates perfect working conditions

About Ciklum:

Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!